Revolve your world around the customer and more customers will revolve around you.”
— Heather Williams
- Targeted investments in people with the most impact on customer experience. I provide support for clearly deciding which key segments of the workforce need to change mindsets and behaviors to create fiercely loyal customers in line with business strategy.
- Integrated solutions for customer facing roles. I help leaders decide the right strategies for providing the work roles, leadership and supporting environment for customer facing people. The right mix to create people who are genuinely empowered to serve customers; giving them the space and accountability to use intuition and initiative to deliver memorable customer experiences.
- All parts of the organization on the customer page. I provide advice on messaging and learning events to support cross silo interaction and collaboration based on shared understanding of customer expectations.